FAQs
Ordering & Products
Q: Are all your trading cards authentic?
A: Absolutely! Every product we sell atShiny Den is 100% genuine and sourced from trusted distributors and suppliers. We do not sell resealed or counterfeit items — authenticity is our top priority.
Q: How do I place an order on Shiny Den?
A: Simply browse our collection, add your selected items to the cart, and proceed to checkout. Once payment is completed, you will receive an order confirmation email.
Q: What payment methods do you accept?
A: We accept all major debit and credit cards, as well as other secure payment methods available at checkout.
Q: Can I modify or cancel my order after placing it?
A: Orders can only be modified or cancelled before they are dispatched. Please contact us immediately via Live Chat or email, and we will do our best to assist.
Shipping & Delivery
Q: Do you offer free shipping?
A: Yes. We offer free domestic shipping on orders over $29.99 USD (USA) and £29.99 GBP (UK).
Q: Which carriers do you use?
A:
USA: FedEx and USPS
UK: Royal Mail and Evri Logistics
International: Trusted international courier partners
How long will it take to get my package?
A:
USA: 3–7 business days
UK: 2–5 business days
International: 7–21 business days (depending on destination and customs)
Delivery times are estimates and may vary due to carrier or customs delays.
Q: Do you ship internationally?
A: Yes, Shiny Den ships worldwide.
Returns & Refunds
Q: Do you accept returns?
A: Returns are accepted only if the item arrives damaged or incorrect. Please contact us within the specified timeframe after delivery.
Q: What if my item arrives damaged?
A: Contact us immediately with photos of the damage. We will review the issue and arrange a replacement or refund where applicable.
Q: Are refunds issued to the original payment method?
A: Yes, approved refunds are processed back to the original payment method used at checkout.
Tracking & Delivery Issues
Q: Will I receive tracking information?
A: Yes. Once your order has shipped, you will receive a tracking number via email.
Q: My tracking hasn’t updated—what should I do?
A: Please allow up to 24 hours for tracking updates to appear. If the issue persists, contact our support team.
Q: What if my order is delayed or lost?
A: While delays can occur due to carrier or customs issues, please contact us if your order appears significantly delayed or lost. We will assist in resolving the matter.
Account & Customer Support
Q: Do I need an account to place an order?
A: No, you may check out as a guest. However, creating an account allows you to track orders and enjoy a faster checkout experience.
Q: How can I contact customer support?
A: You can reach us via Live Chat or email. Our support team is happy to assist with any inquiries.
Q: Can I request a specific delivery date?
A: If you require delivery by a specific date, please contact us via Live Chat before placing your order. We will advise on available options.
General
Q: Do you run promotions or exclusive releases?
A: Yes. We regularly offer promotions and exclusive drops. Subscribe to our email list to stay informed.
Q: Is my personal information secure?
A: Yes. We take data security seriously and use industry-standard measures to protect your information.
Have a question
Our team is always happy to help. Reach out via Live Chat or email, and we’ll take care of the rest.
Contact usGet in Touch
If you’ve got great TCG products or looking to work with us then drop us a line.
